Summary: GrabSeat provides 100% free counselling services to students. Since we do not charge students any fees, there is no monetary refund applicable. However, if you have made any payment by error or have concerns, please contact us immediately at info@grabseat.in.
1. Our Free Service Model
GrabSeat is a specialized admission counseling service operated by Gaurav Infra (Proprietorship)("we," "us," "our"). We provide all guidance, university matching, and counseling services completely free of charge to students.
As a result, in most cases, no monetary refund is applicable because no payment is collected from students.
2. Accidental or Erroneous Payments
If you believe you have made a payment to GrabSeat by mistake (for example, through a payment link, QR code, or any other channel), please contact us immediately at:
Email: info@grabseat.in
Phone: +91-9228165308
We will investigate and, if an erroneous payment is confirmed, we will initiate a full refund within 7–10 business days to your original payment method.
3. University Fees — Not Our Responsibility
⚠ Important: GrabSeat does NOT collect university admission fees, tuition fees, or any deposits on behalf of any university. Any fees paid directly to a university are subject to that university's own refund and cancellation policy.
We strongly advise all students and parents to review the respective university's official refund and cancellation policy before making any payment to any institution. GrabSeat holds no liability for fees paid to third-party universities or institutions.
4. Service Cancellation
You may stop using GrabSeat's counselling services at any time without any cancellation fee or penalty. Simply inform your assigned counsellor or email us at info@grabseat.in, and we will stop all follow-up communications immediately.
5. Data Deletion Upon Request
If you cancel or discontinue our services, you may also request the deletion of your personal data as per our Privacy Policy. Send your request to info@grabseat.in with the subject line "Data Deletion Request."
6. Disputes & Escalation
If you have any dispute regarding a payment or service experience, please follow these steps:
- Step 1: Email us at info@grabseat.in with your full name, contact number, and a description of your concern. We aim to respond within 48 hours.
- Step 2: If unresolved within 7 business days, you may escalate the matter through the appropriate consumer forum as per Indian Consumer Protection Act, 2019.
7. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
8. Contact Us
For any refund-related queries or concerns, please reach out to us:
GrabSeat (A unit of Gaurav Infra (Proprietorship))Email: info@grabseat.in
Phone: +91-9228165308
Website: https://grabseat.in